The effectiveness of applying the sustainable balanced scorecard as an input to improving the quality of health service outcomes “by applying it to the comprehensive health insurance project in Port Said Governorate”

Document Type : Original Article

Authors

1 Department of Public and Local Administration, Faculty of Administrative Sciences, Sadat Academy for Administrative Sciences, Egypt

2 Faculty of Education, Damanhour University

Abstract

 The main objective of the research is to study and analyze the effectiveness of the application of the sustainable balanced scorecard (SBSC) with its various dimensions as an entry point to improve the quality of health services outputs applying on the comprehensive health insurance project in Port Said Governorate. In order to achieve the objectives of the research and its hypotheses that will be tested and based on the nature of the study sample, the study population consists of workers in the comprehensive health insurance system in Port Said Governorate (medical staff, administrative staff, technicians). The researchers distributed the survey list to the total sample, and their number 310 items from the statistical tables, and after distributing the questionnaire, the response reached 306 respondents who fulfilled the answers and were subject to statistical analysis. They were selected using the Stratified Random Sample, according to the variables (gender/age/job title/educational level/years of experience) in order to take into account, the diversification and difference in order to find out the actual opinions of the study sample.
The study reached a number of results, the most important of which are: The study proved the existence of a statistically significant relationship between the dimensions of the sustainable balanced scorecard and the quality of health services outputs. The results showed through multiple regression that the most important dimensions of the sustainable balanced scorecard and the most influential are represented in the internal operations dimension by 33 %, then the financial dimension by 26%, then the environmental and societal dimension by 19.3%, then the learning and growth dimension by 19.1%.

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