The impact of Resistance to Change to Digital Transformation as a Mediating Variable on the Relationship between Training and Performance Efficiency (Applied to the National Organization for Social Insurance in Egypt)

Document Type : Original Article

Authors

1 Assistant Professor of Public Administration, Vice Dean of the Pharaohs Higher Institute

2 Cairo Higher Institute of Languages, Translation, Administrative Sciences and Computers, Cairo, Egypt

Abstract

The study reached proof of the validity of the concept proposed by the researchers in the research problem, which emerged from the analysis of previous studies, which is that training workers within organizations may have an effect in raising the efficiency of performance within organizations, but that effect will not necessarily be a direct effect, as the presence of a resistance variable Change to digital transformation has a role in this relationship, as the results of the field study showed that there is an indirect effect of digital transformation and resistance to change in that relationship because workers’ continued resistance to the shift to digital work will have a negative impact on performance efficiency. On the other hand, the study showed that continuing the training process for workers would have a negative impact on this resistance, leading to its decrease over time, which ultimately helps increase performance efficiency.

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